Customer Care

Return & Exchange Policy

Scope of Policy

This Shipping, Return, Exchange, and Refund Policy applies to all orders placed through Qawiyah's official website, WhatsApp, and authorized sales channels.

By placing an order with Qawiyah, the customer acknowledges that they have read, understood, and agreed to all terms outlined in this policy.

Return & Refund Policy

Size Exchange Policy

Return Policy Overview

To initiate a return, please contact us at withqawiyahh@gmail.com or WhatsApp (+91 98671 39693) within 4–5 days of purchase.
In your communication, please include your Order Number and the reason for the return. Before submitting your return request, make sure you review our return / exchange eligibility criteria to ensure your order qualifies.
You are responsible for the return shipping costs.

Important Note: We currently accept returns only in cases where the product received is damaged, defective, or incorrect. If you receive an item with an issue, please contact us within 48 hours of delivery and share clear photos/videos of the product and packaging so we can look into it for you.

Mandatory Opening Video Required: Please record a clear and uninterrupted opening video of your parcel from the moment you receive it. Returns are eligible only for products that are incorrect, damaged, or defective. Without an opening video, we may not be able to accept the return. Once approved by us, the return shipping cost will be borne by the customer.

Refund Terms & Processing

Refund Eligibility:

We offer refunds within 7 days of your purchase.
To be eligible for a refund, the product must be unused, in the same condition as received, and in its original packaging.

Refund Approval:

You are responsible for the return shipping costs.
Once we receive your return request and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 2–3 working days.

Inspection & Manufacturing Defect Verification

All defect claims are subject to inspection and verification by Qawiyah. Damage caused by any of the following will NOT be considered a manufacturing defect:

Washing or improper washing

Improper ironing

Bleaching

Alteration

Improper use

Accidental damage

Normal wear and tear

If the issue is verified as a genuine manufacturing defect, Qawiyah will provide an appropriate resolution, subject to product availability.

*Submission of a claim does not guarantee approval.*

No Liability for Shipment Damage

Qawiyah shall not be held liable for any goods damaged during shipment. We encourage you to inspect your package upon delivery and report any damages to the carrier.

Return Ineligibility Criteria

We cannot accept returns on products that have been:

Worn or used

Washed

Damaged after delivery

Returned without original tags or packaging

Altered or modified in any way

Need Help With a Request?

If you have any difficulties, you can reach out to us with your order number and the reason for your request. Our team will guide you through the process and let you know the next steps:

Email: withqawiyahh@gmail.com

WhatsApp: +91 98671 39693

QAWIYAH Modest Performance wear Built with Purpose

We want you to feel confident and comfortable with your Qawiyah purchase. If your size doesn’t fit, don’t worry – we’ll be happy to help you with 1 exchange per product.

Please make sure you check our size chart before ordering. If you’re unsure about your size, feel free to reach out to us on WhatsApp and we’ll be happy to help!

Exchange Steps (1 Exchange per Product)

Step 1: Contact Us

Contact our team through WhatsApp (+91 98671 39693) or Email (withqawiyahh@gmail.com) within 3–4 days.

Step 2: Size Availability Check

Let us know the size you would like instead. Our team will check availability and confirm whether the exchange can be processed.

Step 3: Exchange Confirmation

Your exchange is not confirmed until our team approves it. Once confirmed, we will inform you of the return shipping charges.
*Note: You are responsible for the return shipping costs.

Step 4: Return Parcel

Once confirmed and return shipping charges are paid, send the original product back to us in its original condition with tags attached.

Step 5: Product Inspection

Our team will inspect the product against our criteria. If approved, we proceed with sending your replacement.

Step 6: Receive Your New Size

Once passed inspection, we ship your new requested size to you.

Shop With Complete Confidence

Our transparent return & size exchange policy ensures you find the perfect fit every time.

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