Privacy Policy

We collect only the personal data reasonably required to operate our business, process orders, provide customer support, and fulfil our services.

Depending on how you interact with Qawiyah, we may collect:

• Full name
• Mobile/telephone number
• Email address
• Billing address, where applicable
• Delivery/shipping address
• Order details, including products purchased, order number, order value, and order status
• Payment-related information necessary to process or verify a transaction

If you contact us through WhatsApp, email, social media, telephone, or other communication channels, we may collect the information you provide, including your name, contact details, order information, and the contents of your communication.

When you use our website, certain technical information may be collected automatically, such as:

• IP address
• Browser and device information
• Operating system
• Website usage information
• Pages visited and interactions with the website
• Cookies or similar technologies, where used

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and permitted under applicable law.

We may process your personal data for the following purposes:

• To receive, process, confirm, and fulfil your orders
• To deliver products to you
• To communicate with you regarding your order
• To provide order tracking and delivery updates
• To contact you through WhatsApp, email, telephone, or other relevant channels regarding your order
• To process or facilitate payments
• To handle cancellations, returns, exchanges, refunds, complaints, and customer-support requests
• To verify order or delivery information
• To prevent fraud, misuse, abuse, or unauthorised transactions
• To maintain business, accounting, tax, legal, and transaction records
• To comply with applicable laws, regulations, legal requests, or lawful orders
• To maintain and improve our website, products, services, and customer experience
• To communicate with you about our products or offers where permitted by applicable law and, where required, with your consent

We will not use your personal data for purposes that are unrelated to the purposes described in this Privacy Policy unless permitted or required by applicable law or we obtain the required consent.

Depending on the circumstances, Qawiyah may process personal data where processing is:

• Necessary to provide goods or services requested by you;
• Necessary to fulfil or facilitate an order or transaction;
• Necessary to comply with a legal obligation;
• Necessary for legitimate business purposes permitted under applicable law; or
• Based on your consent, where consent is required.

Where processing is based on consent and applicable law provides you with a right to withdraw that consent, you may withdraw it through the method made available by Qawiyah.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Qawiyah does not sell or rent your personal data to third parties.

We may share personal data with trusted third parties where reasonably necessary to operate our business and provide our services, including:

• Courier and logistics partners for delivery and shipment tracking
• Payment processors and payment service providers for processing transactions
• Technology, hosting, website, and IT service providers
• Customer-support and communication service providers, where applicable
• Professional advisers, auditors, accountants, or legal advisers where reasonably necessary
• Government authorities, regulators, courts, law-enforcement agencies, or other parties where disclosure is required or permitted by applicable law

Third-party service providers may receive only the information reasonably required for the service they provide.

Payments may be processed through third-party payment service providers.

Qawiyah may receive information necessary to confirm the status of a payment or transaction.

We generally do not store complete payment card details, such as full card numbers, unless specifically required and lawfully permitted.

Payment information may also be subject to the privacy policies and terms of the relevant payment service provider.

To fulfil your order, we may provide the relevant delivery information to our courier or logistics partners. This may include your:

• Name
• Mobile number
• Delivery address
• Order number
• Shipment details

Such information is shared for purposes including delivery, tracking, customer communication, and resolution of delivery-related issues.

Where WhatsApp is used for order-related communication, your phone number and other relevant information may be processed through WhatsApp and its related services. Such processing may also be subject to WhatsApp’s own terms and privacy practices. Qawiyah may use WhatsApp or other communication services to:

• Confirm order details
• Verify delivery information
• Send order updates
• Provide tracking information
• Communicate regarding delivery, returns, refunds, or customer support
• Verify Cash on Delivery (COD) orders and confirm your contact and delivery details before dispatch, where applicable

Communications through third-party platforms may also be subject to the privacy policies and terms of those platforms.

Qawiyah may send promotional or marketing communications where permitted by applicable law and, where required, after obtaining the appropriate consent.

You may opt out of promotional communications at any time by using the available unsubscribe/opt-out mechanism or by contacting us.

Opting out of marketing communications will not prevent us from sending essential transactional communications relating to an order, payment, delivery, return, refund, or customer-support matter.

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and, where applicable, support analytics or marketing activities.

You may be able to control or disable certain cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

Where applicable, we may use third-party analytics and advertising technologies to understand website activity, measure the performance of our marketing, improve our services, and provide or measure relevant advertising. Where applicable law requires consent for particular cookies or similar technologies, Qawiyah will seek the required consent.

Qawiyah takes reasonable measures to protect personal data against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

Depending on the nature of the information and the circumstances, security measures may include access controls, restricted access to personal data, secure service providers, authentication controls, and other reasonable technical and organisational safeguards.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

In the event of a personal data breach, Qawiyah will take appropriate steps in accordance with applicable law, including applicable notification and remedial requirements.

Qawiyah retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

• Fulfilling and maintaining records of orders and transactions
• Providing customer support
• Handling returns, refunds, complaints, and disputes
• Meeting accounting, tax, legal, regulatory, and compliance requirements
• Preventing fraud and misuse
• Establishing, exercising, or defending legal claims

When personal data is no longer required for a lawful purpose, Qawiyah will take reasonable steps to delete or securely dispose of it, subject to applicable legal, regulatory, accounting, tax, or other retention requirements.

Subject to applicable law, you may have rights regarding your personal data, including the right to:

• Request information about the personal data processed by Qawiyah
• Request correction of inaccurate or incomplete personal data
• Request deletion of personal data where permitted by applicable law
• Withdraw consent where processing is based on consent
• Exercise other rights available to you under applicable data-protection law
• Raise a grievance regarding the processing of your personal data

Requests may be submitted using the contact details provided in this Privacy Policy.

Qawiyah may need to verify your identity before processing certain requests in order to protect your personal data and prevent unauthorised requests.

Some requests may be subject to lawful limitations or exceptions.

Our services are not intentionally directed towards children who are below the age at which parental consent or other protections are required under applicable law.

We do not knowingly collect children's personal data in violation of applicable law.

If you believe that a child has provided personal data to Qawiyah in circumstances where such collection is not permitted, please contact us so that we can review the matter and take appropriate action.

If you provide Qawiyah with personal data belonging to another person, such as a recipient of a gift order, you are responsible for ensuring that you are authorised to provide that information and that the information is accurate.

Our website may contain links to or integrate with third-party websites, applications, payment providers, social-media platforms, courier services, or other services.

Qawiyah is not responsible for the privacy practices, security, or content of third-party services.

We encourage you to review the privacy policies of third-party services before providing personal data to them.

Where personal data is processed, stored, or accessed through third-party service providers located outside India, Qawiyah will take such steps as may be required under applicable law to ensure that such processing is carried out in accordance with applicable data-protection requirements.

If you have any question, concern, complaint, or request relating to your personal data or this Privacy Policy, you may contact Qawiyah at:

Please include sufficient information to help us identify your request, such as your name, registered mobile number or email address, and order number where relevant.

Qawiyah will review and respond to privacy-related requests and grievances within the period required under applicable law.

Qawiyah may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws and regulations.

When we make material changes, we may provide an appropriate notice through our website or other suitable communication channels.

The updated Privacy Policy will be published on this page with the revised “Last Updated” date.

For questions regarding this Privacy Policy, personal data, or privacy-related requests, please contact: